How We Are Addressing COVID-19
Due to the COVID-19 situation across the United States, daily operations of our offices will be slightly altered due to a city-wide ordnance by Asheville, North Carolina. This applies to all Feelfree US, LLC brands including Feelfree Kayaks, 3 Waters Kayaks, Jonny Boats, Seastream Kayaks, Feelfree Gear, Nav8 Bags and Chilart.
However, we want make sure we continue to support our customers, dealers and partners. The majority of our staff will still be operating during normal business hours of 9am - 5pm EDT remotely.
The health of our customers, dealers, partners and staff is of most importance to us and at this time, we have:
As previously stated, Customer Service, Dealer Support and eCommerce Operations will continue to operate as normal. However, we are expecting some delays in response times and ask that if you have questions about an order, warranty submissions and any other inquiry for any one of our brands, you email us directly at firstname.lastname@example.org with as much detail as possible.
Please note that all of our eCommerce websites will continue to remain open 24/7 for your convenience. However, beginning March 26th, 2020, all orders placed from anyone of our eCommerce websites may be delayed by a few days and will be shipped out in the order they are received as soon as possible. Please note that delays may vary and be subject to change based on government orders and 3rd party shipping company policies.
We will continue to keep you updated on this page as necessary.
Thank you for your continued support!
- The Feelfree US Team
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